Shipping & Delivery

Last updated: 2026-09-02

Shipping & Delivery

Where we ship

We ship to addresses in all 27 European Union member states. Orders are dispatched from Latvia.

Shipping costs

Shipping is free to all 27 EU member states — with no minimum order value. No delivery or shipping charges are added to the product price. The amount shown at checkout is the amount you pay.

Delivery times

Orders are normally processed and dispatched within 1–3 business days of payment. Estimated delivery times after dispatch:

• Baltic states: approx. 2–4 business days
• Central / Western EU: approx. 4–8 business days
• Southern / outer EU: approx. 5–10 business days

These are estimates, not guarantees; carrier delays may occur. We will email you tracking details once your order ships.

Carriers

We use established EU carriers, including Latvijas Pasts, Omniva, DPD and GLS. The carrier may vary by destination country and parcel size.

Fragile goods and breakage

Our plates are porcelain and ship in double-boxed, fragile-rated packaging. If your order arrives damaged, please contact julija@portionplate.eu within 14 days of delivery, with a photo of the damage and packaging where possible, and we will arrange a free replacement or refund.

This does not affect your statutory rights; the 14 days are not a cut-off, they simply help us resolve the case faster.

Incorrect address and undelivered parcels

Please check your delivery address before placing the order. Parcels returned to us because of an incorrect address or non-collection can be re-sent once the repeat shipping cost is covered, or refunded.

Returns

If you wish to send your order back, the withdrawal instruction and the model withdrawal form are set out under Returns & Right of Withdrawal. There you can also check with your invoice number whether your 14-day withdrawal period is still open.