Terms & Conditions

Last updated: 2026-09-02

Terms & Conditions

1. Who we are

The online store at portionplate.eu is operated by:

Jūlija Šteinberga, sole trader (Einzelunternehmerin)
Dr.-Wilhelm-Külz-Straße 11
15562 Rüdersdorf bei Berlin
Germany
Telephone: +371 25 25 92 93
Email: julija@portionplate.eu

2. Scope

These Terms apply to all orders placed through portionplate.eu by consumers within the European Union. By placing an order you confirm that you are at least 18 years old and accept these Terms.

3. Products

We sell porcelain portion-control plates and related accessories. Product images are illustrative; minor variations in colour and finish may occur.

The plate is a tool to support portion awareness and balanced-eating habits. It is not a medical device and makes no medical, therapeutic or weight-loss claims.

4. Prices

All prices shown are total prices in euro (EUR). Under the small-business rule of § 19 (1) of the German VAT Act (UStG) we do not charge VAT and therefore do not show it separately.

Shipping within the European Union is free; no delivery or shipping charges are added. The amount shown at checkout is the amount you pay.

5. How a contract is formed

Presentation of products in the store is an invitation to order, not a binding offer. You make a binding offer by completing checkout and clicking the order/pay button.

The contract is concluded when we send you an order confirmation by email. We reserve the right to decline an order — for example if a product is unavailable — in which case any payment is refunded in full.

6. Payment

We accept the payment methods shown at checkout, including card payments via Stripe and PayPal. Payment is processed by the respective provider under their own terms. Goods are dispatched after payment is received.

7. Delivery

We deliver to addresses in the EU member states listed at checkout. Orders are dispatched from Latvia and shipping is free to all 27 EU member states.

Orders are normally dispatched within 1–3 business days of payment. Delivery estimates are set out in our Shipping & Delivery policy.

Risk of loss or damage passes to you when you, or a third party indicated by you other than the carrier, take possession of the goods.

8. Right of withdrawal

As a consumer you have a statutory right to withdraw within 14 days without giving a reason. The full withdrawal instruction and the model withdrawal form are set out under Returns & Right of Withdrawal, where you can also check with your invoice number whether your withdrawal period is still open.

9. Warranty / conformity

Statutory rights regarding the conformity of goods apply. If an item arrives damaged or faulty, contact us at julija@portionplate.eu and we will arrange a replacement or refund.

Please report breakage in transit within 14 days of delivery, with a photo where possible. This does not affect your statutory rights; it only helps us resolve the case faster.

10. Liability

We are liable without limitation for damage caused intentionally or by gross negligence, and for injury to life, body or health. For ordinary negligence we are liable only for breach of essential contractual obligations, and limited to foreseeable damage typical of this type of contract. Mandatory statutory liability, including under product-liability law, is unaffected.

11. Consumer dispute resolution

We are neither obliged nor willing to take part in dispute-resolution proceedings before a consumer arbitration board (§ 36 (1) no. 2 VSBG).

12. Governing law

These Terms are governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer-protection provisions of the country in which you, as a consumer, have your habitual residence remain unaffected.