Privacy Policy

Last updated: 2026-05-27

1. Data Controller

The controller responsible for your personal data is Jūlija Šteinberga (individual trader), operating the online store at portionplate.eu, Latvia. Contact: julija@portionplate.eu.

2. What Data We Collect

  • Contact details you provide (name, email, phone, delivery and billing address)
  • Order details (products purchased, order value, order history)
  • Payment information (processed securely by our payment providers — we do not store full card numbers)
  • Technical data (IP address, browser type, device, and analytics/cookie data)

3. Why We Process Your Data (Purposes & Legal Basis)

  • To process and deliver your order and provide customer service — legal basis: performance of a contract
  • To meet accounting and tax obligations — legal basis: legal obligation
  • To send marketing communications where you have opted in — legal basis: consent
  • To secure and improve the website — legal basis: legitimate interest

4. Retention Periods

  • Order and accounting records: retained as required by law (typically up to 5 years)
  • Marketing contacts: until you unsubscribe or withdraw consent
  • Analytics data: up to 26 months

5. Recipients & Processors

We share data only with service providers necessary to run the store: WooCommerce/our hosting (GreenGeeks), payment providers (e.g. Stripe, PayPal), shipping carriers, our email provider, and web analytics (e.g. Google Analytics) and advertising tools (e.g. Meta) where applicable. Processors act on our instructions under data-processing agreements.

6. International Transfers

Where a processor transfers data outside the EU/EEA, we rely on appropriate safeguards (e.g. EU Standard Contractual Clauses).

7. Your Rights

Under the GDPR you have the right to access, rectify, erase, restrict, and port your data, and to object to processing and withdraw consent at any time. To exercise these rights contact julija@portionplate.eu. You also have the right to lodge a complaint with your local data-protection authority (in Latvia: Datu valsts inspekcija).

8. Cookies

We use essential cookies (session, cart), and — with your consent — analytics and marketing cookies. You can manage your preferences via the cookie banner at any time.

9. Children

The store is intended for adults; we do not knowingly collect data from children.

10. Changes

We may update this policy; the current version is always published on this page with its update date.