Returns & Right of Withdrawal

Last updated: 2026-09-02

Right of Withdrawal

As a consumer in the EU you have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you, or a third party other than the carrier indicated by you, acquire physical possession of the goods. Where several goods ordered in one order are delivered separately, the period runs from the day on which you, or a third party indicated by you, acquire physical possession of the last item.

To exercise the right of withdrawal you must inform us

Jūlija Šteinberga
Dr.-Wilhelm-Külz-Straße 11
15562 Rüdersdorf bei Berlin
Germany
Telephone: +371 25 25 92 93
Email: julija@portionplate.eu

of your decision to withdraw from this contract by a clear statement — for example a letter sent by post, or an email. You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline it is sufficient to send your communication concerning the exercise of the right of withdrawal before the 14-day period has expired.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery — except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery we offer. Reimbursement is made without undue delay and no later than 14 days from the day on which we are informed of your decision to withdraw.

We will make the reimbursement using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise; in any event you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent the goods back, whichever is the earlier.

You must send back the goods without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal to us. The deadline is met if you send back the goods before the 14-day period has expired.

You bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Check your withdrawal period

Using your invoice number you can check here whether your withdrawal period is still open, and file the withdrawal directly.

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

To:
Jūlija Šteinberga
Dr.-Wilhelm-Külz-Straße 11
15562 Rüdersdorf bei Berlin
Germany
Telephone: +371 25 25 92 93
Email: julija@portionplate.eu

• I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: ______________________________
• Ordered on / received on: ______________________________
• Name of consumer(s): ______________________________
• Address of consumer(s): ______________________________
• Signature of consumer(s) (only if this form is notified on paper): ______________________________
• Date: ______________________________